A new research from telecom expense management specialist, Aurora Kendrick James, reveals that about �£400 million are spent annually by UK workers talking to friends and family using company mobile phones. This represents about �£1 million per day or 20 to 25 per cent of all calls made on company mobile phones!
I bet this is a universal phenomenon given the lack of appropriate metrics and the tedious process of identifying personal from official business calls. I don't think it is possible, at this time, to put an end on this trend.
According to Jeremy Green, Principle Analyst at Ovum, the UK's 3 million plus corporate mobile phones attract an annual bill of some �£1.7 billion – and that puts the cost of personal calls at between �£340 million and �£425 million.
"Education and visibility of costs to users are pivotal in successful mobile expense management. By having a company policy in place and introducing employees to it, staff can be made accountable for their costs against sensible guidelines," Matt Atkinson explains. "Implementing a mobile expense management policy will control and reduce personal usage but will also help with VAT compliance, validating invoices, tariff negotiation, management and inventory reporting; all of which will mean a more cost effective and controlled mobile estate."
June 10th, 2007 at 1:00 am
This is pretty common, and not even thought of as ‘stealing’ – possibly now this post might trigger that train of thought!
How about similar statistics for the amount of work related calls that happen from personal phones, on personal time (beyond 9-5) and using other personal resources (laptops, broadband connections) ?
In this day where lines have blurred and work is more about getting done than going to or being at, comments about these small pennies sound very jarring.
June 17th, 2007 at 2:36 am
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