Response from: rs gaines    (09/08/07 9:02am)

Most people use their local department of motor vehicles as examples of horrid customer service due excessively long waits and un-empowered people to help you.

Verizon Wireless makes the IRS and your local MVA look like role models for customer satisfaction.

Recently my Motorola Q phone died, conveniently in month 13. Verizon states I had to pay full retail price of $399 or switch to another more expensive PDA. Email is essential for my job.

I had been a customer for 7 years with an average bill in excess of $250/ mo, ye no flexibility. They could care less.

I switch to the iPhone, very cool, and ATT. I could care less about the $175 termination charge at this point.

Now here is where customer service goes from bad to worse. I had eBilling from their website. Since I terminated their service, I could no longer log in. I then got dunning phone calls saying I was past due. I was more than willing to pay but I need an invoice. They said they can't change the billing method. I must be done on line.

You would think they would automatically send a paper invoice so I would pay it, but no.

They may have the best network, but come hell or high will I switch back.