Finally, someone very intelligent and influential like Wall Street Journal Writer/Editor Walt Mossberg has the guts to spill the blatant secret of the US wireless phone industry: It's full of BS!
From lousy customer service to its backward stifling system, mobile consumers are duped because this industry "severely limits consumer choice, stifles innovation, crushes entrepreneurship, and has made the U.S. the laughingstock of the mobile-technology world, just as the cellphone is morphing into a powerful hand-held computer."
In essence, these mobile operators act as gatekeepers dictating what products and services we need! Sadly, this is one of the industries where customers really can't get what they need and want. Mossberg is right, it "like the old bureaucracies of communism."
So far, mobile consumers are winning some battles such as the class-action lawsuit against T-Mobile and pending Cell Phone Empowerment Act of 2007. However, the war is far from over for nobody believes these big boys will take this matter sitting down.
Would it be great if the next mobile revolution is not about a new technology but mobile users standing up against the Stupidity and indifference of these mobile operators?
October 25th, 2007 at 9:47 pm
Nokia is serving our customer very well
and the product of nokia is very well
November 6th, 2007 at 1:41 pm
The next mobile revolution will be unifying all mobile networks and allowing people to switch carriers whenever they want without changing plans and paying additional fees.
March 12th, 2008 at 4:51 am
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June 26th, 2008 at 1:15 am
thx…for the site of hpme and mobiles
August 28th, 2008 at 1:13 am
Thanks man
I read your blog you are on very serious topic saving energy which now the essential part of our life