While Nokia is currently recalling 46 million BL-5C batteries for causing about 100 incidents of over heating around the globe, the manufacturer Matsushita Battery has agreed to shoulder all the direct expenses related to the August 14, 2007 product advisory.
"The safety of our customers and the reliability and quality of our products are our top priorities. We are pleased with the good cooperation between Nokia and Matsushita. Together we aim to serve consumers in the best possible manner and minimize the inconvenience this issue could cause Them," said Nokia Customer and Market Operations head Robert Andersson, in a press release.
According to Cellular-News, the recall could cost Matsushita approximately US$1.2 billion but financial experts do not believe this will affect the overall standing of the company.
I find the efforts of Nokia very plausible but maybe they can improve their way of dealing with the general public by adding some emotional triggers. The apology of JetBlue's David Neeleman is a good reference point.
April 26th, 2008 at 8:24 pm
I tested this camera for a client. I didn’t have the light running for more than 15 minutes. The battery lasted approximately 6 hours before recharging. The LCD, however, had a few dead pixels – never saw this before. Tried returning for exchange and had to put up quite a fight. Anyone else seen this? http://www.batteryfast.co.uk
October 12th, 2008 at 10:25 pm
it really irritating when in between typing on a important mail suddenly the laptop battery starts beeping indicating low battery and unfortunately u dont have a power cord
Now has not been able to determine that this is really, but hoped that can have this technology. Our
November 7th, 2008 at 1:34 am
All of batteries are brand new, with the excellent service from our customer service team, you can feel free to purchase on laptop battery! Every battery is very cool!
November 7th, 2008 at 8:21 pm
Ever feel your phone could be more communicative?
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